Written by Neema Sheen | Wednesday,25 Mar 2020,04:51 pm
New Delhi: As the cloud kitchens of the country went out of service on 21-day lockdown, digital India saw its biggest challenge on Wednesday as food delivery platforms Zomato and Swiggy found themselves in no man's land.
As the restaurants went 'unserviceable', there were food outlets open but delivery boys were stopped by the local authorities when a 21-day lockdown came into force.
Zomato spokesperson told, delivery partners are facing several hurdles across cities while trying to deliver food which has been classified as an essential service. And they are communicating with authorities in a hope these issues will get solved soon.
In a tweet, Zomato CEO Deepinder Goyal said that the company is actively working with the authorities to clear the confusion so that essential services can operate without trouble.
Swiggy said there has been a short-term impact in terms of softening in volumes which can be attributed to the shortage of supply due to temporary closure of many high-volume restaurants located in malls and disruptions on ground across certain states.
Swiggy is working with local governments to remain operational to customers in need.
Zomato will continue to operate with a curtailed partner network (restaurants and delivery) for those in need of food delivery.
Both have introduced "'contactless'" delivery option where the delivery boys ensure social distancing.